1. Information We Collect
We may collect the following types of information:
A. Personal Information:
- Identifiers: Name, address, email address, phone number, IP address, and other unique identifiers.
- Payment Information: Credit card or debit card information when you make a payment for our services.
- Location Data: General location data based on your IP address or other geo-location services.
- Account Information: Details you provide when creating an account, such as username and password.
B. Non-Personal Information:
- Usage Data: Information on how you interact with our website, including pages visited, time spent, and links clicked.
- Device Information: Details about the device you use to access our website, such as browser type, operating system, and screen resolution.
C. Cookies and Tracking Technologies:
We use cookies, web beacons, and similar tracking technologies to enhance user experience, improve website performance, and provide personalized content. You can manage cookie preferences through your browser settings.
2. How We Use Your Information
We may use your information for the following purposes:
- Service Delivery: To provide and manage our pet care services, including pet waste removal, pet sitting, dog walking, yard deodorizing, and shuttle services.
- Payment Processing: To process payments securely for the services you purchase.
- Communication: To send service-related messages, updates, and reminders.
- Customer Support: To respond to inquiries, address concerns, and provide technical support.
- Marketing: To inform you about promotions, offers, and updates on our services, in line with your preferences. You may opt out of marketing communications at any time.
- Security and Compliance: To protect against fraud, unauthorized access, and to comply with legal obligations.
3. Information Sharing and Disclosure
We do not sell, rent, or share your personal information with third parties except as described below:
- Service Providers: We may share your information with trusted service providers who assist us in operating our business, such as payment processors and IT support.
- Legal Compliance: We may disclose your information to comply with applicable laws, regulations, court orders, or other legal processes.
- Business Transfers: In the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred to the acquiring entity.
4. Your Rights Under California Law
If you are a California resident, you have certain rights under the California Consumer Privacy Act (CCPA):
- Right to Know: You may request information about the categories and specific pieces of personal information we have collected about you in the past 12 months.
- Right to Delete: You have the right to request that we delete the personal information we have collected from you, subject to certain exceptions.
- Right to Opt-Out of Sale: We do not sell personal information as defined under CCPA.
- Right to Non-Discrimination: We will not discriminate against you for exercising your rights under the CCPA.
To exercise these rights, please contact us at [Insert Contact Email] or call [Insert Contact Phone Number].
5. Data Security
We implement reasonable and appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no data transmission or storage system can be guaranteed as completely secure. We encourage you to take steps to protect your information, such as using strong passwords and keeping account details confidential.
6. Children’s Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete such information promptly.
7. Third-Party Links
Our website may contain links to third-party websites. This Privacy Policy does not apply to those websites, and we are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any website you visit.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other reasons. We will post the updated Privacy Policy on our website with the “Effective Date” to indicate when it was last revised. Your continued use of our services or website after any changes constitutes your acceptance of the updated Privacy Policy.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Pet HelpMate
Email: service@pethelpmate.com
Phone: 805-PET-HELP
This Privacy Policy is designed to provide transparency around how Pet HelpMate collects, uses, and protects your personal information. Please review it periodically, and reach out to us if you have any questions. Thank you for trusting Pet HelpMate with your pet care needs.
