What types of pet transportation services do you provide?
We offer safe and reliable pet shuttle services for vet appointments, grooming visits, daycare drop-offs, and airport transfers. Whether it's a local trip or long-distance travel, we ensure your pet arrives safely and comfortably.
How do you ensure my pet is safe during transportation?
Safety is our top priority. All vehicles are climate-controlled to ensure your pet is comfortable, and our drivers are trained to handle pets with care. We use pet seat belts, carriers, or crates depending on the size and needs of your pet to keep them secure during transport.
Do I need to provide my own pet carrier or crate?
You are welcome to provide your own carrier or crate if your pet is more comfortable in it. If you don’t have one, we can provide secure, clean crates or carriers for transportation at no additional cost.
Can you accommodate pets with special needs or medical conditions?
Yes, we are experienced in transporting pets with special needs, including those who require medication, are elderly, or have mobility issues. Please inform us about any special requirements during booking, and we’ll ensure your pet receives the necessary care.
How do I schedule a pet shuttle service?
Getting started is easy!
book online or give us a call at
805-Pet-Help to reserve a time for your pet’s transportation. We recommend booking at least 48 hours in advance to ensure availability.
Will I receive updates during my pet’s transport?
Yes, we provide real-time updates throughout your pet’s trip. You’ll receive text or email notifications, including photos and updates on your pet’s progress, so you can have peace of mind during the entire journey.
What areas do you serve?
We provide pet shuttle services in Agoura Hills, Calabasas, Malibu, and surrounding areas. For airport transportation, we service LAX and Burbank Airport. If you're outside these areas, contact us for a custom quote.
Can you transport my pet to and from the airport?
Yes, we offer airport transportation for pets to LAX and Burbank Airport. Our team will handle the entire process, ensuring your pet arrives safely at the airport or is picked up promptly upon landing. We also accommodate flight delays by waiting and providing care as needed.
How far in advance should I book airport transportation?
We recommend booking airport transport at least 72 hours in advance to ensure availability, especially during busy travel periods. However, we can accommodate last-minute requests depending on availability.
What if my pet has an emergency during the trip?
In the unlikely event of an emergency, we will contact you immediately and follow any instructions you’ve provided. We can also transport your pet to your veterinarian or an emergency clinic if necessary.
Do I need to be home for pickup and drop-off?
No, you don’t need to be home as long as we have made prior arrangements for safe access to your pet. You can provide a key, door code, or arrange a safe meeting place. We’ll ensure your pet is picked up and dropped off without you needing to be present.
What happens if my pet is anxious or nervous during transport?
We are experienced in handling pets with anxiety and take a calm, patient approach to ensure they feel secure during transport. We use soothing techniques, such as soft music and quiet environments, to help relax nervous pets. If your pet has special needs, let us know, and we’ll accommodate them.
Can I ride with my pet during transport?
For insurance and safety reasons, we are unable to accommodate owners riding with their pets. However, you can rest assured that your pet will be in good hands, and you’ll receive updates throughout the trip.
What safety measures do you take to prevent accidents?
Our drivers are trained in safe pet handling and defensive driving to minimize risks. We use secure carriers, seat belts, or crates for pets, and we take extra precautions during loading and unloading to prevent escapes. Vehicles are regularly sanitized, and pets are monitored closely during the ride.
How do you handle pets with aggressive behavior?
If your pet has aggressive tendencies, please let us know in advance. We can arrange transportation in a secure crate or take other precautions to ensure the safety of your pet and our staff. We have experience handling pets of all temperaments, and we will take every precaution to provide safe and stress-free transportation.
Can you accommodate last-minute bookings?
We recommend booking in advance, but we do our best to accommodate last-minute bookings when possible. Please contact us to check for availability.
How do you handle payments and cancellations?
Payments are due at the time of booking, and you can pay online or over the phone. If you need to cancel, we ask that you notify us 24 hours in advance for local services and 48 hours in advance for airport services to avoid cancellation fees.
How do I get started with your pet shuttle service?
Getting started is easy!
book online or give us a call at
805-Pet-Help. We’ll help you schedule the best time for your pet’s transport and take care of all the details.
